Providing adequate customer service is an essential role in a company’s ability to generate income and increase the return on investment (ROI). Online Chat Agents are the soldiers on the frontline of the internet customer service battle.
Online Chat Agents engage in conversations and answer questions about your company’s products and services on your website.
The prices previously shown on this site are for Shared Agents. A Shared Agent can answer several chats from different companies at once. Shared agents will simultaneously engage in to up to 2 conversations on your website with potential customers.
We offer a Dedicated Agent service where these agents can engage in up to 6 simultaneous chats on your site.
What is the pricing for these Dedicated Agents?
Initially, we will require you to provide specific information about your business. This information will then be reviewed and any additional information collected from your website from our specialists will be added to the Chat Agents’ training material. They will add any additional information to your knowledge base that might show up over time. They can usually be ready to answer most questions within 1 to 2 weeks.
Our agents are trained to obtain the persons contact information and contact you ASAP if they don’t know the answer to a question. Any recurring questions will be added to the knowledge base so that the Agents can answer them easily in another encounter.
We help businesses grow every day, meet the clients that have put their trust in us.
